Wedding Rings by Ella
Wedding Rings by Ella is a jewelry brand dedicated to celebrating love through thoughtfully selected wedding rings, engagement rings, couple rings, promise rings, and other jewelry pieces.
Wedding Rings by Ella is built around five core values: Love, Integrity, Quality, Trust, and Excellence. Our goal is to provide jewelry that helps customers celebrate meaningful moments and the connections that matter most.
Wedding Rings by Ella operates from Canada and serves customers in Canada, the United States, and other countries around the world.
Our collections include wedding rings, engagement rings, couple rings, promise rings, men’s and women’s jewelry, premium non-tarnish jewelry, necklaces, earrings, bracelets, and other fashion jewelry.
“Certified Lover of Love” reflects our passion for love, meaningful relationships, and jewelry that celebrates special moments and lasting connections.
Products & Ring Sizing
Premium non-tarnish jewelry is designed to resist tarnishing and maintain its appearance with proper care
We make every effort to accurately represent our products through photographs and descriptions. However, slight differences in colour, finish, or appearance may occur due to lighting, photography, and screen settings.
We recommend having your finger professionally measured by a jeweler for the most accurate result. If you are measuring at home, use an existing well-fitting ring or follow a reliable ring-measuring method. It is best to measure at room temperature and at the end of the day. If you fall between sizes, choosing the larger size is generally recommended.
Eligible rings may be exchanged for another size within 30 days of delivery, subject to availability and the applicable return and exchange conditions.
Orders
Orders are processed within 24 hours after payment has been received and verified.
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate changes before the order has been processed or shipped.
Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.
You will receive an order confirmation after your purchase has been successfully received. Please contact us if you do not receive a confirmation.
Shipping & Delivery
Shipping availability depends on the destination. Wedding Rings by Ella serves customers in Canada, the United States, and other countries around the world.
Estimated delivery times are:
- Canada: Standard: 3–8 business days | Express: 1–3 business days
- United States: Standard: 5–15 business days | Express: 3–7 business days
- Other international destinations: Standard: 15–30 business days | Express: 5–10 business days
These are estimated delivery times and may vary depending on the destination, carrier, customs processing, and other circumstances.
Where tracking is available, tracking information will be provided by email once your order has been shipped.
Customs duties, import taxes, and other charges imposed by the destination country are generally the customer's responsibility unless otherwise stated.
Please take clear photographs of the package and the damaged item and contact us within 48 hours of delivery so we can assist you.
Yes. Depending on the items in your order and their availability, your order may be shipped in more than one package.
Returns & Exchanges
Eligible items may be returned within 30 days of delivery, provided they are unused, unworn, in their original condition and packaging, and accompanied by proof of purchase.
No. Certain items are non-returnable, including custom-made, personalized or engraved items, earrings where applicable, gift cards, and clearance or final-sale items.
Eligible rings may be exchanged within 30 days of delivery, subject to availability and the applicable return conditions.
Return shipping is generally the customer's responsibility unless the return is due to an error on our part or an eligible defective or damaged item.
Approved refunds are issued to the original payment method. Once a refund has been processed, it may take approximately 5–10 business days to appear, depending on your payment provider.
Payments
Available payment methods are displayed during checkout and may include major debit and credit cards and other supported payment options.
Payments are processed through secure payment systems. Wedding Rings by Ella does not need to receive or store your full card details directly.
Warranty
Yes. Eligible jewelry is covered by a limited manufacturing warranty against defects in materials and workmanship under normal use.
Where applicable, an eligible item may be repaired, replaced, or provided with store credit at the brand's discretion.
The warranty does not cover normal wear and tear, scratches, accidental damage, lost jewelry, misuse, unauthorized repairs, improper storage or cleaning.
Jewelry Care
To help maintain the appearance of your jewelry:
- Avoid prolonged exposure to water and moisture.
- Remove jewelry before swimming, bathing, exercising, or performing heavy work.
- Avoid direct contact with perfumes, lotions, chemicals, and other harsh substances.
- Store pieces separately in a clean, dry place.
- Use a soft cloth for routine cleaning.
Avoid bleach, abrasive cleaners, toothpaste, steel wool, and other harsh cleaning compounds, as these may damage the surface or finish of your jewelry.
